Frequently Asked Questions

Q1, Why should I relocate my servers to iAdvantage data centers in Hong Kong? Read Answer
Q2, What makes iAdvantage stand out from other data centers in Hong Kong? Read Answer
Q3, Why does iAdvantage focus solely on server colocation and facility management services? Read Answer
Q4, Why should international and local businesses consider outsourcing their data centers to iAdvantage? Read Answer
Q5, Is iAdvantage my trusted data center provider? Read Answer
Q6, What can I expect from iAdvantage's data centers? Read Answer
Q7, What would colocation services entail for iAdvantage? Read Answer
Q8, What kind of facilities does iAdvantage Data Center offer? Read Answer
Q9, What data security best practices have been adopted by iAdvantage? Read Answer
Q10, Does iAdvantage offer remote access to data center? Read Answer

 

A:1 Why should I relocate my servers to iAdvantage data centers in Hong Kong?

Our international expertise, disaster recovery and cost-effective practices have made our iAdvantage data centers popular in Hong Kong for companies with local to global footprints in search of off-site data center capacity across the region:
  • Professional technical expertise
    • Renowned since 2000 for our first-class data center colocation services, we have achieved ISO20000 international standards in IT Service Management (ITSM), ISO27001 ITSM, ISO14001 EMS and ISO9001 QMS. iAdvantage’s well-trained technical team is available around the clock to support your network requirements.
  • Space and service stability
    • Customers can rest assured that long term stability and growth are in the best interests of both parties. In addition to our 20,000-square-feet ONE data center located in the all-intelligent Millennium City building, our MEGA Two (Shatin), JUMBO (Tsuen Wan), MEGA-i (Chai Wan) and MEGA Plus (Tseung Kwan O)(ready for service in 2017), are other locations available for you, a sum of more than 1.5 million square feet. Our data centers are located at properties either owned by our holding company, SUNeVision Holdings Limited (“SUNeVision”), SEHK: 8008, or its controlling shareholder, Sun Hung Kai Properties Limited (“Sun Hung Kai Properties”), SEHK: 0016, ensuring long-term stability.
  • Back-up services and equipment
    • With our Tier 3+ data centers, we offer world-class facilities, a 24/7 technical support team and a Disaster Recovery (DR) site.
  • Superior Internet connectivity
    • iAdvantage data centers are equipped with a scalable fiber optics system to provide highly reliable Internet connectivity. A variety of bandwidth options fit individual customer's needs.
  • Scalable bandwidth management
    • iAdvantage data centers help customers to free up crucial bandwidth in your own networks by connecting your servers to the iAdvantage network. In this way, you are free to devote your bandwidth to internal applications such as e-mail and file transfer.
  • Maximum security
    • iAdvantage data centers provide sophisticated firewall and anti-virus programs running on their latest updates. To safeguard the premises, iAdvantage provides 24/7 armed guard security and sophisticated security systems to prevent unauthorized data center access, such as a hand geometry reader and closed-circuit TV surveillance system.
  • Cost-effective colocation
    • The iAdvantage colocation centers help reduce your operating costs for management, staff and hardware by empowering economies of scale.

A:2 What makes iAdvantage stand out from other data centers in Hong Kong?

As a Global Telecom Hub in Hong Kong with over 100 Global and China carriers connecting nine submarine cable systems worldwide, iAdvantage operates as a carrier-neutral company and does not compete with our customers.

iAdvantage is situated in the center of diverse Internet businesses to help facilitate exchanges of information among each client and its customers. This "peering" or exchange of information among Internet service providers ensures each customer the highest degree of commercial synergy.

A:3 Why does iAdvantage focus solely on server colocation and facility management services?

To be fully supportive of your diverse colocation requirements, iAdvantage offers single-minded dedication to all customers without getting in the way of your business.

Our data centers are located at properties either owned by SUNeVision or Sun Hung Kai Properties.

Carrying the reputation of our holding company SUNeVision and its controlling shareholder Sun Hung Kai Properties, iAdvantage is of enviable position of being able to offer service and connectivity to customers solely based on your needs – without any bias. In other words, as a network-neutral carrier hotel, iAdvantage is a non-competing, Internet support business to serve your colocation needs.

A:4 Why should international and local businesses consider outsourcing their data centers to iAdvantage?

An effective outsourcing strategy begins with iAdvantage as we enable our customers to fully realize your business potentials:
  • Now in the age of big data and Internet of Things (IoT), the future growth and expansion of your company will exceed your available physical and cyber capacity for data storage and operation.
  • Bandwidth expansion with our data centers at iAdvantage promises high-bandwidth transport in all our Tier 3 data centers.
  • The prevalence of ecommerce and content migration of your businesses onto the web also underscores the importance of colocation for data security.
  • Reduced capital expenditures with colocation eliminate the extra time and space required to host your IT infrastructure on-site with our green data centers in Hong Kong.

A:5 Is iAdvantage my trusted data center provider?

Given our longstanding expertise, iAdvantage pioneered the industry as one of the first data centers equipped with extensive data hosting capabilities in Hong Kong:

Our specialized focus: We are free from other ventures, meaning that iAdvantage exclusively offers server colocation and IT infrastructure management services.

Our position as a carrier-neutral data center: Since iAdvantage does not compete with our customers and is not biased towards any single hardware, software, or service provider, we are in a unique position to offer each customer outstanding service and equipment for your particular needs, whether they are hardware, software and/or carrier services.

A:6 What can I expect from iAdvantage's data centers?

The success of iAdvantage’s client-oriented colocation services is measured by: quality, reliability, availability and connectivity:

  • Quality: iAdvantage puts quality our highest priority Our technological expertise and strong, long-term commitment to our data center security prove that.
  • Reliability: The iAdvantage data centers will run smoothly and securely for all our iAdvantage customers around the clock. Gas based FM200 fire suppression system, double interlock pre-action sprinkler system, a dedicated backup diesel generator, and dual power feeds and UPS sources all come with 24-hour maximum security at our centers.
  • Availability: Our expert data center service team provides professional, 24-hour technical support. You are always welcome to visit our data centers.
  • Connectivity: All data centers are connected to iAdvantage's network backbone, which ensures high-bandwidth connectivity and solid backup support.

A:7 What would colocation services entail for iAdvantage?

Customers looking for secure world-class colocation facilities can trust iAdvantage’s internationally-accredited hosting services with our carrier-neutral Tier 3+ data centers, strategically located in Hong Kong to create a data center hub for customers:

  • The “total assest owner” model at iAdvantage means outsourcing IT infrastructure facilities and connectivity to professional data centers with the utmost flexibility in a range of tailor-made server colocation options.
  • Securely located in properties owned by our holding company, SUNeVision or its controlling shareholder, Sun Hung Kai Properties, iAdvantage data centers are all built to provide up to 2N redundancy and to deliver the highest level of uptime availability, readily supported by UPS and generator backup.
  • Our cohesive single project team - delivering professional services from design, build to operation of data centers - are here to help you 24/7.
  • Another highlight is our Tier 4 ready MEGA Plus data center in Hong Kong ready for service in 2017. Our significant investment in green data center technology demonstrates our emphasis on green IT and energy efficiency.

A:8 What kind of facilities does iAdvantage Data Center offer?

Our team strives to understand your business and offers customized solutions that meet your needs. While individual facilities provided by our data centers may vary, please take a look at what our MEGA Plus can offer:

  • 2N Uninterruptible Power Supply (UPS) configuration with 15 mins. battery backup
  • Gas based FM 200 and NOVEC 1230 fire suppression system and double interlock pre-action sprinkler system
  • Dual power feeds and UPS sources
  • Dual fiber optics and risers
  • N+1 Computer Room Air Conditioning (CRAC) design-configured with a fail-safe back-up system and with temperature and humidity control
  • Security access control with 24-hour surveillance and entrance security
  • Sophisticated Facilities Management Systems

For more information of our other locations, please refer to the section Locations on our website.

A:9 What data security best practices have been adopted by iAdvantage?

We ensure that your data is protected, with robust security and strict monitoring of all our facilities, from the entrances of our data centers to each server rack.

Physical security: 24-hour armed guards, an advanced, hand geometry reader to control access and CCTV surveillance system.

Cyber security: the latest anti-hacker firewall technology and a routinely-updated anti-virus program updated to the latest safety version.

A:10 Does iAdvantage offer remote access to data center?

Absolutely, dial-up lines and IP accounts are available for customers to remotely access all our data centers in Hong Kong. A dedicated leased line is also available for those who require access quickly and securely.